Refund policy

🔄 Refund & Return Policy

At Manovera, we stand behind the quality of our products and want you to feel confident in your purchase.

✅ 30-Day Money-Back Guarantee We offer a 30-day money-back guarantee from the date your order is delivered. If you're not completely satisfied, you can request a return or refund — no stress.

📦 Return Eligibility To be eligible for a return:

• Item must be in original condition
• Must be unused or lightly used
• Must be returned in original packaging

⚠️ For hygiene reasons, heavily used items may not be eligible for a full refund.

🏷️ Sale Items — Final Sale All items purchased at a discounted or sale price are final sale and are not eligible for returns or refunds. This includes any promotional, limited-time, or marked-down pricing. If you have questions about a product before purchasing, please reach out to us at mavlostore.us@gmail.com before placing your order.

🔁 How to Start a Return To initiate a return, contact us at: 📧 mavlostore.us@gmail.com

Please include:

• Your order number
• Reason for return
• (Optional) Photos if item is damaged or defective

Our support team will guide you through the next steps.

💸 Refunds Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear in your account

🚚 Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

❌ Non-Refundable Situations We do not offer refunds for:

• Incorrect shipping address entered at checkout
• Delays caused by shipping carriers
• Orders marked as delivered by the carrier
• Items purchased on sale or at a discounted price

📦 Damaged or Defective Items If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos of the issue

We'll replace the item or issue a full refund at no cost to you.

🔄 Exchanges We currently do not offer direct exchanges. If you need a different item, please return your original order and place a new one.

⏱ Order Cancellations Orders can be canceled within 12 hours of purchase. After that, your order may already be processed.

💬 Need Help? We're here for you. 📧 mavlostore.us@gmail.com Response time: within 24 hours